Responsibility for Announcements
The Purser is responsible for all required and informational announcements. The authority to make the announcements may be delegated to another Flight Attendant, but the following standardized wording must be followed to ensure all FAA required subjects are covered.
Announcements are the way we give our passengers important safety information that they may need and information on actions that must be taken at certain times during the flight, e.g. when the seatbelt sign comes on passengers must remain seated with their seatbelts fastened.
The heading of each announcement states when it should be given. The announcements are ordered in the sequence in which they would be made on a given flight segment. Unusual situations such as delay, turbulence etc., are located at the end of the normal announcements.
Guidelines for Making Announcements
- Review the announcements you are going to make in advance. Be prepared for the aircraft and flight you are operating.
- All announcements must be made verbatim and should not be altered or eliminated to suit the individual’s preferences.
- Announcements should be made in a friendly, but professional manner, paying particular attention to the speed of delivery, annunciation, and intonation. An angry or scolding tone is never appropriate and tends to illicit passenger response quite different from the one intended. This is equally true of announcements made in situations that passengers may not find amusing.
- Announcements generally should only be made by the Purser or the designee. However, in a situation calling for immediate action, the time factor takes precedence over content and delivery of the announcement. Any Flight Attendant is qualified to make an announcement.
- When reading the emergency cabin preparation announcement in particular, speak slowly, clearly, with confidence and authority. In emergency situations more than any other time, passengers will be looking to the Flight Attendants for help and guidance. If the Purser is unable to make the announcement due to emotional stress, utilize another member of the crew who can deliver the announcements appropriately.