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By Donald Wecklein

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By Donald Wecklein

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By Donald Wecklein

One Community

Cabin safety experts from around the world share their expertise, tips, best practices, and lessons learned for the betterment of our cabin safety community and passenger safety. Together, we can help airlines seeking information so they can improve safety.

Plain Language

One of the biggest challenges to writing manual content is writing procedures in a way that is clear, concise, and without room for misinterpretation. Writing in plain language takes practice, and it will significantly improve the clarity of your manual content.

Standardization

Standardizing normal and emergency procedures benefit airlines when hiring flight attendants from other airlines. It reduces the unlearning curve associated with new employees with prior experience, making it easier to transition and train the new employee.

Cabin Safety begins with a strong foundation

The flight attendant manual is the foundation for inflight training. The training program is based on the manual. Your inflight performance is based on your training program, which is based on the flight attendant manual. Airlines everywhere must have outstanding safety training; your passengers deserve it. Teach your flight attendants well by writing a very detailed and comprehensive manual. Cabin Safety Made Easy gives you the tools to do it.

Cabin safety improves through well written manual content

Manual writing is more than just putting words on paper. Regulations, as written, aren’t usable procedures. Manual writers must be highly knowledgeable of safety regulations, best practices, and know how to design safety into their system of operation. Design procedures so the interaction between crewmembers and the flight crew are seamless. You can enhance your inflight procedures, normal and emergency, through learning from each other. Make certain the system works correctly with proper controls in place to prevent undesirable events from happening. If the system is not properly designed, errors are likely to repeatedly occur.

Remember, when things don’t happen as expected during flight operations, errors occur by the crewmembers, and not always is the crewmember completely at fault for the error. Crewmembers do make mistakes, however, that may be the symptom of a more significant problem. It could be due to the system’s design that contributed to the error. This is why when things go wrong and you speak with the crewmember(s), go into the meeting with an open mind. You may find that the flight attendant did their best with the information and experience they had, but the manual or training program was deficient. See errors as an opportunity for learning and improvement in your operation.

Very good vs great inflight training department

All airlines do the same thing, transport their passengers from one city to another. What separates a good flight operation from a great one is having well trained and highly competent crew members performing normal operations, and having your crewmembers prepared for irregular and emergency situations. You can enhance your manuals and training programs to bring your level of safety up to the highest standards, exceeding regulatory requirements wherever possible and operationally sustainable with content provided by Cabin Safety Made Easy.

Cabin safety far exceeds the aircraft cabin

What passengers see on the airplane is the front end result of your flight attendant manual and flight attendant training program operating under normal conditions. When something goes wrong, that’s not the time to find out that you didn’t train your crewmembers well enough, or their skills aren’t as good as you thought they were.

Significant improvements with opportunities for enhancements

Cabin Safety has come a long way over the last 50 years with advances in safety regulations, advisory guidance, higher standards of safety, improved commercial aircraft, better emergency equipment, excellent simulation devices, and improved training programs based on flight attendant manual design. Together, all of us can make what has been called the “higher level of safety,” the normal standard.
No matter what airline you work for, we all use the same types of aircraft, and train our crewmembers for normal, irregular, and emergency events. Sharing our information helps inflight departments all over improve their manual content, enhance the training programs, and gain valuable lessons through incidents and lessons learned.
Cabin Safety Made Easy is a one-stop resource for finding information on a variety of topics.

Significant improvements with opportunities for enhancements

Cabin Safety has come a long way over the last 50 years with advances in safety regulations, advisory guidance, higher standards of safety, improved commercial aircraft, better emergency equipment, excellent simulation devices, and improved training programs based on flight attendant manual design. Together, all of us can make what has been called the “higher level of safety,” the normal standard.
No matter what airline you work for, we all use the same types of aircraft, and train our crewmembers for normal, irregular, and emergency events. Sharing our information helps inflight departments all over improve their manual content, enhance the training programs, and gain valuable lessons through incidents and lessons learned.
Cabin Safety Made Easy is a one-stop resource for finding information on a variety of topics.

When things go wrong, go slow to find and place blame. Ask yourself, was it really the flight attendant’s fault?

Flight attendants spend weeks going through initial training, then go out and operate in accordance with the training program. We all know the flight attendant manual does not cover every single scenario, and when we train flight attendants, we expect them to use both common sense and experience to determine how to handle various situations that happen on an airplane. There’s no doubt that some people are just not meant to work as a flight attendant; they don’t have the necessary people skills or sharp thought processes to be successful as a flight attendant. However, there are times when very good flight attendants make an error, be it through lack of attention or lack of judgment, and now management needs to speak with them.

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Non-punitive reporting systems are an excellent way to learn what really happens during flight.

For many years, decades actually, flight attendants would hide what went wrong during their flights from in-flight management out of fear of retribution or termination. Management was always right and crewmembers were wrong. That’s just how it was. We all knew of the nonsense that was happening, and in some cases, errors within the flight attendant manual, but we knew better than to tell or suggest to inflight management, “you might be wrong about something.” We saw what would happen to those people, and after one person got fired, we knew not to say anything ever again. The only way in-flight management found out what went wrong was when there was a very strict lead flight attendant/purser that would report everything to in-flight management.

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